Group of journalists and camera operators with professional video cameras set up on tripods in a conference room or press briefing setting.

Issues and crisis management

When issues strike, they don’t come with a warning.

With social media, the pace of the news cycle, and growing audience expectations for ‘real-time’ communication organisations are expected to act and respond quickly in a time of crisis. In these moments your reputation is shaped not just by what happens, but how you respond.

At Kaizen, our team brings decades of experience to crisis situations - helping you to anticipate, manage and recover from issues or crises.

Read our blog summarising some of the principles we believe are key when responding to a crisis here.

Our approach

Our approach to crisis and issues management extends beyond traditional media management, taking a holistic approach to reputation protection. We work closely with you to understand and prioritise communication with key stakeholders and audiences - with our number one goal always being to protect and enhance your reputation with authenticity and honesty.

Whether it's a reputational risk that’s quietly brewing, or a media article you didn’t expect, we will help you navigate challenges by guiding strategy, informing strong processes and protocols, developing messaging and content, and creating an action plan to help protect your reputation.

Our experience

Our team has helped a range of organisations and leaders navigate sensitive issues and crises, from international manufacturers managing concerns over product safety and major developers facing misinformation campaigns, to communications support during legal cases and public and private sector leaders handling the glare of the media spotlight. No matter the issue you are facing, we can provide strategic communication support to guide you through it.

At Kaizen you’ll always work with senior advisors who are discreet, responsive and deeply involved.

If you're navigating a crisis or preparing for one, we’re here to help.

Contact us for a confidential discussion.

Contact us