When issues strike, they don’t come with a warning. At Kaizen we’ve helped a range of organisations and leaders navigate sensitive issues and crises. There’s no perfect playbook, but from our experience there are ten key principles to keep in mind to ensure timely, clear and effective issues and crisis communication - click through to read more.

What are the major ESG and corporate sustainability issues that communications professionals, sustainability managers and executives need to be aware of in 2024? From the gender pay gap to greenwashing, protecting customer data and mandatory climate reporting, we look at the big ESG and sustainability issues every corporate should have on their radar in 2024.

Qantas’ performance in 2023 has shown organisations why reputation matters, and how a company’s reputation can represent a material risk to shareholders. Despite delivering a record profit, the company’s public reputation has taken a nose dive. So how could Qantas have avoided some of these self-inflicted reputation hits and what can they do to repair their tarnished reputation?